Refund & Return Policy

1Personalized & Custom On-Demand Products

Each greeting card ordered on sendmynotes.com is individually customized with your bespoke cover art, inside sentiment, and personalized handwritten message written with physical ballpoint pens on robotic plotters.

Because these goods are personalized with specific names, unique text, and dispatched directly into the United States Postal Service mail stream, physical returns to our studio cannot be accepted, restocked, or resold.

2Order Cancellations & Modifications

We strive to fulfill cards as rapidly as possible, often queueing orders for robotic inking within minutes of checkout.

• Before Inking Has Commenced: If you notice an error in your message or wish to cancel your order, email us immediately at support@sendmynotes.com with your Order ID. If our studio has not yet inked and sealed your envelope, we will gladly cancel your order and issue an immediate 100% refund.
• Scheduled Future Send Dates: If you selected a future send date, your order can be edited or cancelled at any time up until 24 hours prior to the scheduled inking date for a full refund.
• After Inking & Induction into USPS: Once a card has been penned by our robotic plotters and handed over to the postal carrier, the order cannot be cancelled or recalled.

3Manufacturing Defects & Replacement Policy

We take tremendous pride in our cardstock and real-ink handwriting. You are entitled to a free replacement or a 100% full refund if:

To request a replacement or refund under this section, please notify us within 14 days of the estimated delivery date with a photo of the defect.

4Address Accuracy & USPS Non-Delivery

Customers are solely responsible for ensuring that the recipient name, street address, apartment/suite number, and 5-digit ZIP code provided during checkout are correct and mailable according to USPS standards.

• Incorrect Customer Address: If a card is returned to the return address or marked undeliverable by USPS due to an address typo or incorrect recipient information entered by the customer, we cannot issue a cash refund. However, our team will gladly offer a 50% re-order voucher to pen and mail a new card to the corrected address.
• Carrier Loss: If USPS tracking confirms the card was lost in transit or if domestic delivery has not occurred within 10 business days of dispatch, we will happily reissue and re-mail your card at zero charge, or issue a full refund at your request.

5Refund Method & Processing Timelines

6Step-by-Step Claim Procedure

To request a cancellation, replacement, or refund, follow these simple steps:

1. Locate Your Order ID: Find your order confirmation email or open your tracking link (e.g., order_a1b2c3...).
2. Email Customer Support: Send a brief message to support@sendmynotes.com with the subject line: [Refund/Replacement Request] Order ID.
3. Attach Details or Photo: If reporting a print defect or transit damage, please attach a quick photo showing the issue.

Our studio support team reviews all requests within 24 business hours and will confirm your refund or dispatch your replacement immediately.